Shipping policy
Delivery destinations, processing times, tracking and support for your Maystryct order.
01Where We Ship
The existing shipping policy covers destinations in the European Union and United Kingdom. The current checkout options determine whether an address can be accepted for delivery.
02Order Processing
Orders are generally prepared in 1–3 business days, Monday to Friday excluding applicable holidays. Orders placed after 17:00 local warehouse time may enter processing on the following business day.
03Transit Estimates
- European Union: 5–10 business days after dispatch.
- United Kingdom: 5–9 business days after dispatch.
These are estimates and may change due to carrier operations, location, customs or other unavoidable delays.
04Estimated Total Delivery
The published estimated total delivery period, including processing and transit, is approximately 6–13 business days. This must be reconciled with any website banners promising 2–3-day delivery.
05Shipping Charges
Any delivery fee, or applicable free-shipping offer, is displayed before an order is finalised. No unexpected shipping amount should be added after purchase.
06Taxes and Import Duties
Where relevant, VAT, taxes or import charges are handled and disclosed according to applicable requirements. Check the final order summary for charges before paying.
07Tracking
Where available, tracking details are emailed after dispatch. Carrier systems may need approximately 1–3 days to display the initial scan.
08Lost or Damaged Shipments
If a parcel is lost, damaged during transit or significantly overdue, we will examine the available evidence and assist with an appropriate outcome, including replacement or refund where required.
09Delays
Customs inspections, holidays, severe weather, carrier disruption and periods of high demand may affect delivery. We will provide assistance with significant delays.
10Address Corrections
Please check your shipping address carefully. If you discover an error, contact contact@maystryct.com immediately. An amendment may be possible only before dispatch.
11Missed Deliveries
A carrier may attempt redelivery or hold a parcel for collection. Where a parcel is returned because it cannot be delivered or is unclaimed, reshipment fees may apply where lawful and appropriately disclosed.
12Shipping Support
Email: contact@maystryct.com
Phone: +44 7537 107 203
Customer support: Monday–Sunday, 09:00–21:00
Typical email response: 24–48 hours
Published contact address: 41 New Bond St, London W1S 2SQ, United Kingdom
Contact our team at contact@maystryct.com. We are available Monday–Sunday, 09:00–21:00.