Refund policy
Clear guidance for returns, cancellations and refunds, including our 30-day return window.
01Overview
Maystryct offers a 30-day return period for eligible physical products delivered to customers in the United Kingdom and European Union. This policy is subject to any consumer rights that cannot lawfully be limited.
0230-Day Withdrawal and Returns
You may notify us that you wish to return an eligible purchase within 30 days after receiving it. A reason is not required for a qualifying change-of-mind return.
Send your request to contact@maystryct.com with the order number. We will provide return instructions.
03Standard Return Conditions
For a voluntary return, items should be unused and in their original condition, with original packaging where reasonably available. Please provide proof of purchase. These requirements do not remove statutory rights in respect of faulty or misdescribed goods.
04How to Request a Return
- Email contact@maystryct.com with the order number and relevant details.
- Wait for the appropriate return destination and instructions before dispatching the parcel.
- Package the item securely and retain the postage receipt or tracking details.
05Return Shipping Charges
Maystryct covers appropriate return postage for eligible items delivered damaged, defective or incorrectly. For voluntary change-of-mind returns, the customer normally pays return postage, unless otherwise agreed or required by law. Please note that any storefront claim of “free returns” should be reconciled with this rule before publication.
06Refunds
Once the goods have been received and assessed, we will communicate the outcome. Approved refunds are normally issued to the original payment method. The existing published policy describes a processing window of up to 30 days; any shorter deadline required by consumer law takes precedence.
07Return Exceptions
Certain items can be excluded from change-of-mind returns when permitted by law, such as bespoke goods, applicable hygiene-sealed items once unsealed, or qualifying digital content supplied with the necessary consent. Your statutory rights for faulty goods continue to apply.
08Damaged, Faulty or Incorrect Products
Please tell us promptly if an item is damaged, defective or different from the order. The existing policy requests contact within 48 hours to help investigations; reporting later does not remove statutory rights. We may request relevant photos and will determine an appropriate remedy, which may include a replacement or refund.
09Missing or Lost Parcels
If a delivery has not arrived within the expected period, email contact@maystryct.com. We will review tracking and investigate with the carrier, and provide a remedy where appropriate.
10Delayed Refunds
After receiving a refund confirmation, allow for your card issuer or bank to post the funds. If it remains missing, contact the payment provider and then our support team.
11Order Cancellations
If your order has not been dispatched, contact us promptly to request cancellation. Once dispatched, a return may be required. Mandatory cancellation and withdrawal rights remain unaffected.
12Misuse and Fraud
We may investigate suspected fraudulent claims and request reasonable supporting information. This does not remove statutory consumer protections.
13Contact
Email: contact@maystryct.com
Phone: +44 7537 107 203
Customer support: Monday–Sunday, 09:00–21:00
Typical email response: 24–48 hours
Published contact address: 41 New Bond St, London W1S 2SQ, United Kingdom
Contact our team at contact@maystryct.com. We are available Monday–Sunday, 09:00–21:00.