Privacy policy
How Maystryct collects, uses, protects and shares personal information when you shop with us.
01Introduction
This policy describes the processing of personal data when you visit Maystryct, place an order, contact customer support or interact with our website. We aim to comply with applicable data protection laws, including the EU GDPR and UK GDPR where relevant.
02Data Controller and Contact
The company legally responsible for determining how personal data is processed must be identified and confirmed by the store operator. Maystryct is the customer-facing commercial name.
Published contact address: 41 New Bond St, London W1S 2SQ, United Kingdom
Email: contact@maystryct.com
Phone: +44 7537 107 203
Customer support: Monday–Sunday, 09:00–21:00
Typical email response: 24–48 hours
03Information We Collect
- Information you submit: name, email address, delivery and billing details, telephone number and order messages.
- Order and transaction records: products, amounts, currency, order status and related communications.
- Payment data: payment services process the details necessary to authorise or complete transactions; we do not need to retain your complete card number.
- Usage and device information: IP address, browser, device details and activity on the site.
- Cookies and similar technologies: essential features, analytics and marketing technologies where permitted.
04Why We Process Personal Data
We use information to fulfil orders, arrange delivery, process refunds, provide customer support, maintain security, prevent fraud, meet legal obligations and improve the online store. Marketing communications are sent only where a lawful basis permits them.
05Legal Bases for Processing
Where EU or UK data protection law applies, processing may rely on performance of a contract, compliance with a legal obligation, legitimate interests or consent, depending on the specific activity. You can withdraw consent where processing is based on consent.
06Service Providers and Data Sharing
Personal information may be shared with the ecommerce platform (including Shopify), relevant payment providers, delivery companies, customer support tools and other processors as needed to operate the service. We do not authorise these providers to use customer data for unrelated purposes. The actual payment providers and installed marketing tools should be verified against the live store configuration.
07International Transfers
Some suppliers may process information outside the UK or EEA. Where legally required, transfers are subject to appropriate protections, which may include contractual safeguards or other recognised transfer mechanisms.
08Retention
We keep data only as needed for the stated purposes and applicable legal obligations. Financial and order records may need to be held for several years; customer-service and marketing data are reviewed according to the purposes for which they are retained.
09Your Privacy Rights
Depending on your location and applicable law, you may request access, correction, deletion, restriction, portability or objection to certain processing. You may also withdraw consent where relevant.
To make a privacy request, email contact@maystryct.com. We may need to verify your identity before responding.
10Information Security
We apply appropriate technical and organisational safeguards to protect information. No online service can guarantee absolute security, but we seek to restrict access and use secure transmission and payment systems.
11Cookies
Essential cookies support shopping-cart, checkout and security functions. Analytics or advertising cookies are subject to applicable consent requirements. Where a preferences tool is available, you can use it to manage non-essential choices.
12Third-Party Links
Other websites linked from Maystryct have their own data handling practices. Please consult their privacy notices.
13Children
The online store is intended for adult customers. We do not knowingly seek personal information from children for direct purchases.
14Policy Updates
We may revise this policy to reflect changes in processing, service providers or law. Material changes will be communicated when required.
15Contact and Complaints
Email: contact@maystryct.com
Phone: +44 7537 107 203
Customer support: Monday–Sunday, 09:00–21:00
Typical email response: 24–48 hours
You may also complain to the competent data-protection supervisory authority where applicable. We encourage you to contact us first so we can investigate your concern.
Contact our team at contact@maystryct.com. We are available Monday–Sunday, 09:00–21:00.